Call us: +44 14 7455 6444

(If you would like to visit us, please make an appoinintment.)


Welcome to Tan Empire Ltd!
These terms and conditions outline the rules and regulations of making purchases via our website.

The website www.tanempire.co.uk is owned and operated by:

Tan Empire LTD, Unit 17 Cloverlay Industrial Estate, Canterbury Lane, ME8 8GL Medway, United Kingdom. 

Registered in England: 10093591
e-mail: info@tanempire.co.uk
tel: +44 14 7455 6444

These terms and conditions are available for download from our website. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
“Client”, “You” and “Your” refers to you, the person accessing the website and accepting the Company`s terms and conditions.
“The Company”, “Ourselves”, “We”, “Our” and “Us” refers to our company – Tan Empire Ltd.
“Party”, “Parties” refers to both the Client and ourselves, or either the Client or ourselves.
“Consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client`s needs in respect of provision of the Company`s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Registering an account is easy and quick - you will only do it once and placing orders will be fast and simple - you will not have to resubmit your information. We can ensure that your personal details will be safe and that we do not provide them to the third parties.

Tan Empire has two types of registered account: Trade or Private. If you decide to register your account, we will ask you to complete the form and give us information needed to complete your order i.e address, contact number or e-mail address. While registering you can also subscribe to our newsletter - we will inform you about new products and special prices.
If you are a business owner, you can register for a trade account - simply tick the appropriate section and give us your company details including billing information, contact person and phone number. Wholesale customer status will be given to you after verification of your details, which usually takes up to 24H on business days. We may contact you via phone/email in some cases. Placing further orders will be simple and quick as we will already have the necessary information. You can also subscribe to our newsletter to receive information about new products and special offers.

Of course you can place order without registering your account but please note that you will not be able to check the history of your account and your past orders.

Placing an order with Tan Empire couldn`t be easier. If ordering goods online just select the items you wish to purchase and add them to your shopping cart. Then simply enter checkout and follow the easy step by step guide that will take you through the payment process (you will need to first register on the website to enable you to use this function). 
By completing the ordering process you agree to be bound by these terms and conditions which are the part of the contract between you and us. 

The total price of the order may be increased by the cost of delivery and other costs such as credit card fees, all of which you will be informed of before placing the order. 
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order, containing the details of your order. The confirmation e-mail should not be understood as acceptance. Your offer is accepted the moment you receive a separate e-mail confirming that goods are ready to dispatch. 
Should the ordered goods turn out unavailable, we may supply you with substitute goods after mutual acceptance or the order will be cancelled. 

While we work to ensure that all the product information, including images of products on this website are correct, the actual visuals of the product may vary slightly. The goods will not include any of the pictured accessories, unless stated in the specification of the goods. 
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
Please note that due to company’s policy some of the goods are only sold to businesses and not to consumers. 

We accept following payment methods: bank transfer, credit/debit cards. Our transactions are secured by WorldPay.
Tan Empire account for GBP transfers: sort code: 20-25-43, account number 23296326.
Tan Empire account for EUR transfers: sort code: 20-30-19, account number: 83870677.

It is our obligation to supply goods that are in conformity with the order.
Goods will normally be dispatched within 2-5 working days after the day the contract is entered into and delivered soon after. Should the dispatch time be longer, you will be informed. The delivery time will never be longer than 30 days. 
Next Day Delivery and Courier requires a signature upon delivery. This service is not available for delivery on a Saturday or Sunday.
Your order may arrive in more than one delivery.
We will deliver the goods to the premises you specify on your order. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to our warehouse and we reserve the right to charge you an additional re-delivery charge.
Please check the goods on delivery – any goods found to be missing or damaged should be notified to us within 48 hours. If the goods are lost or damaged in transit, please let us know promptly.

This policy does not apply to goods ordered by businesses, which are exempt from the Distance Selling Regulations, or the goods, which are exempt from the right to cancel, in particular the goods that are made according to your specification or otherwise clearly personalized.
You can cancel your contract at any time up to 14 days after the day of delivery. To do this please contact with us in writing or by e-mail, stating you wish to exercise the right to cancel. You may use the provided form but are not obliged to. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

In the event you use the right to cancel, you must return the goods to the company’s address within 14 days of cancellation, complete with the original packaging to us (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you are not in possession of original packaging, use suitable packaging providing adequate protection against potential transport damage. 
We will refund all money paid to us by you, including payment for delivery, unless you chose the kind of delivery more than the least expensive common kind of delivery offered by us. In that case you will be reimbursed only up to the amount of such least expensive kind of delivery. You will receive the refund no later than 14 days after we receive the goods back or you provide us with evidence of having sent the goods back. You will not be reimbursed for sending the goods back to us.

If the value of the goods is diminished by any amount as a result of handing of the goods beyond what is necessary to establish the nature characteristics and functioning of the goods, we may deduct that amount from the amount to be reimbursed for the return. This cancellation policy does not affect your legal rights. Cancellation form is available under the following link, Download Cancellation Form.

If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
Most goods are covered by a manufacturer’s warranty – subject to the terms and conditions of that warranty. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a buyer and accordingly, your statutory rights are not affected. The content of manufacturer’s warranty is available on the product page.

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
The seller will not be liable for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

Details regarding when, how and why we process personal data are described in our Privacy Policy which can be found under the following link: https://tanempire.co.uk/privacy-policy

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